I really could not have asked for a more professional and competent service. Absolutely outstanding!
We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection legislation with respect to protecting your privacy.
When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.
What information do we collect?
We may collect data from you as you engage with us via telephone, email, post or in person. This information may include your name, address, email address and telephone numbers.
We use this information to:
- respond to your enquiries
- to contact you about new properties as and when they become available
- to offer our services to potential new clients
- to conduct our business relationship with you
For those clients selling a property through us we will require copies of two items of ID for each of the named owners in order to comply with current Anti Money Laundering Regulations. This will need to include one photographic item such as a passport or driving licence and one item confirming your address such as a utility bill.
For those clients buying a property through us we will require copies of two items of ID for each of the named purchasers in order to comply with current Anti Money Laundering Regulations. This will need to include one photographic item such as a passport or driving licence and one item confirming your address such as a utility bill. In addition to these documents, we may also require evidence of your funding arrangements such as copies of bank statements and/or agreement in principle confirmation from your chosen lender.
We hold an email database used to inform subscribers about new properties that we bring to the market, or about updates or changes to a property that we are currently marketing. Subscribers are asked to confirm that they wish to opt in to this list and are given the opportunity to opt out at any stage, at which time their email address is unsubscribed.
How long do we hold the information?
We only keep your information for as long as necessary. Generally your personal information is held for 7 years after our last contact with you, however we reserve the right to keep information for longer if we feel that this is in the legitimate interests of Waterside Estate Agents.
In order to comply with the Anti Money Laundering Regulations, we have to hold records of your personal identification for 5 years.
Who has access to this information?
In order to progress your transaction we may pass on your some of your personal data to trusted organisations legitimately involved with your transaction, such as solicitors, surveyors, EPC assessors or other Estate Agents directly involved with your sale or purchase.
Cookies on this Website
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
There are two main kinds of cookies: “session” cookies and “persistent” cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date.
We use Session Cookies on this website.
- To improve the website’s usability
- To administer this website
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Cookies do not contain any information that personally identifies you, a cookie in no way gives us access to your computer or any information about you.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Third Party Cookies
We also use third party cookies.
Third party cookies may be used for the following purposes:
- To track your browser when using our website
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.
You can set preferences for how Google advertises to you using Google Ad Preferences or permanently using a browser plugin.
How to contact us