Testimonials

Here's what some of our clients have to say about our service.

Many thanks to you all.  We felt you did your very best in the sale of our property, and everything went well.

We would not hesitate in using Waterside again.

Mr and Mrs Cadman

From the buyer’s perspective, Waterside provided a good website and quick access to new properties, and helpful and knowledgeable staff who seemed able to expedite proceedings when needed.

We cannot think of any negative experience in relation to your service. 

Thanks for your help.

Dr J Vickers

Excellent service, keeping us updated and co-ordinating between all the elements of the sale.

Mr M and Mrs M Pitcher

We are very pleased with everything Waterside has dealt with on our behalf on the mooring plot, and I would not hesitate to recommend you in the future. 

Mr S and Mrs D Newson

Of all the estate agents I have dealt with over the years, you stand out as being the best.  It helps, having your niche, but you do what you say you'll do, communicate well and sensibly, and all in all have been difficult to fault.

Your help and advice have been much appreciated - thank you for your help.

Mr Gorrod

Having tried a recently established estate agents in our village and found them extremely wanting, we moved our riverside property to Waterside, which is where we should have gone in the first place.

The difference was immediately apparent, we began to actually get viewings and we found both Robert and Philip to be extremely professional.

Within a fortnight the property was sold and although subsequently, through no fault of theirs, this did fall through, Philip did not panic, and unlike the first estate agents, who tried to get us to drop the price every week, Waterside remained stoical.  Within a very short period we had a host of further viewings and then the property was sold and handed over to the new owners two days after we finished letting it.  We cannot thank Waterside enough for their competent and professional handling of the sale of our property and would highly recommend them to anyone.

Thanks again.

Mr and Mrs Royall

My phone calls and emails were replied to promptly and I found you very helpful if I had a query or problem.  It was very nice to be welcomed back to the boatyard.

Mrs Jordan

We were very impressed by the excellent service you gave.  You were efficient and reliable and kept us informed of all that was happening during our purchase, keeping in contact with us, the vendors and both solicitors.

We would definitely use you in the future.

Mr T and Mrs P Kelsey

 

We have bought and sold a number of houses over the last 50 years, and the purchase of this property is certainly the best and quickest, with Philip and Joy keeping us informed of progress throughout.  Your arrival on our first night with the offer of a blower heater was so kind and considerate, as it was the coldest night of the year.

We would certainly recommend you and your services again.

 

Mr C and Mrs C Campbell

Great service and attention to detail.

Thank you

Mr B and Mrs L Portsmouth

Thank you for Philip and Robert.  We appreciate all the time and effort leading to the completion of the property.  Always friendly, courteous, updating us regularly.  It’s good to use local agents who know the area too.  We thank you too for the time and advice post completion.  Trustworthy and efficient. 

We would recommend your company to others.

Mr and Mrs Hill

We are absolutely delighted with the standard of service provided by Waterside.  At times I felt it was above and beyond the call of duty. 

I am pretty sure our sale would not have gone through without their help.

Mrs B B Jacklin

A fabulous experience buying our new home from Waterside Estate Agents.

We have been searching for the perfect property for a couple of years and Robert has accompanied us on many viewings.  He is very knowledgeable on the areas where we viewed houses and nothing was too much trouble.  Anything he couldn’t answer straight away he looked into and got back to us.  Philip called us weekly with updates on the chain, which was very helpful and reassuring.

We would certainly recommend Waterside to anyone.

Mr and Mrs Baker

An efficient and unfussing service: not pushy. 

Definitely consider using when looking for our retirement property.

 

Mr T and Mrs A Lawrence

A very professional service.

The initial visit by Philip to view the property was in line with my availability.  I advised that my preference was to price the property realistically to maximise the sale opportunity and Philip recommended a reasonable price.  Advertising material was quickly produced, agreed with me and published both paper form and internet.

Two viewings agreed within the first week and the property was sold to the first viewer at the asking price.

Philip was very helpful during the legal process, liaising with solicitors, and keeping me regularly updated from first inspection visit to completion – exactly 13 weeks. 

A very professional service I would thoroughly recommend.

Mr F and Mrs K Caldwell

We used Waterside because of your location, which is prime to our property, and having used you before we knew of your reputation and professionalism.  

We are very grateful for your service, and would certainly recommend you.

Mr P Jenkins

A very polite and professional service and secured us the best price on my behalf.

Miss A Wood

 

Although the sale of our holiday cottage was more complex than we expected, Philip’s input and diligence was professional and reassuring.

In our experience, lack of appropriate communication can make any legal situation more stressful than needed.  However, Philip strived to keep the flow of information intact and progress the sale.

Thank you

 

Mr P and Mrs D Woodcraft

AAA service all the way.  Nothing was too much trouble.  An absolute pleasure to deal with. 

We would recommend or use your service again, without hesitation.

Thank you.

Mr A and Mr M Wright

Once I sold my London property, Philip and Joy were continually keeping me updated and assured throughout the purchase of the property.

Good service all the way!  Well done!

Mr T Harber

Very professional estate agent that I would recommend to others, a pleasure to deal with.

Mr Burgoyne and Mrs Pettican

Can’t think of any improvements you could make to your service – it was superb!  Not sure the sale would have gone the whole way without your patience!

Many thanks

Mr P and Mrs A Goshawk

Philip and Joy were extremely helpful throughout the transaction, keeping me advised of progress when nobody else would speak to me!

If it wasn’t for these updates I would not have had any clue as to progress.

This was an extremely painful process and involved some very difficult people but Philip and Joy remained professional throughout, and made it easier.

Mrs P Baker

Without your efforts it is possible that this sale would not have gone through.  You managed to achieve an exceptional sale price, quickly and efficiently.  Your ability to effectively communicate with others in a challenging environment brought confidence to me and others.  In your business communication is key; your skills in this area are superb. 

Thank you very much.

Mr M Worden

Thank you Philip and Joy at Waterside for selling our Dad’s holiday home on the Broads.  From first meeting with Philip for the probate valuation, we felt that he would deal with the matter in a professional manner – dynamic enough to ensure a quick sale, but sensitive to the fact that the house had meant a lot to us.  We were right on all counts and it has been a pleasant experience rather than a traumatic one. 

We would have no hesitation in recommending Waterside to others.

Mrs J Finley

A most professional service, we would recommend your service to all others.

Thank you

Mr and Mrs Beardshaw

Thank you for all your help in the purchase of our mooring plot. 

Mr J and Mrs B Sills

A fantastic result – thank you Philip. We chose Waterside because of their specialist approach and it really paid dividends – the house sold to the first people who viewed it!  Philip took great pains to make sure that the property details accurately reflected our home and attracted interest.

A totally professional and positive experience – I would highly recommend.

Mr A and Mrs J Muggeridge

I have to say that I was extremely impressed with all aspects of your service.  I would have no problem with thoroughly recommending you to others.

Thanks again for all your help, support and patience.

Mr A Payne

 

Very professional service, and the transaction seemed to be successful to both parties. 

We would recommend Waterside.

 

Mr J Fowler

 

Philip, many thanks for your advice and guidance during our purchase of Whispering Reeds. 

Your perseverance and tenacity was very much appreciated. 

 

Mr P and Mrs Z Hack

We were extremely happy with the service provided by Waterside. Efficient, friendly and very proactive – we would not hesitate to use Waterside again.

Mr and Mrs C Rogers

Thank you to all involved in the purchase!  You kept us updated, returned our calls when requested and were at all times pleasant to deal with.  We would not hesitate to use you again! 

We wish you continued success!

Mrs J Kitt

Staff are always very friendly and helpful. 

Good communication throughout. 

Would definitely recommend.

Mr T and Mrs J Wheldon

Keep on with what you are doing - you do it so well!

Mr W and Mrs P Smith

We were both very happy with the service from you.

Mr R Forster

A very professional and helpful service from Philip and his team.  Responsive and proactive.

Thanks

Mr C and Mrs S Pugh

Very pleased with Waterside.  Good advice, great presentation of the house online, and in the brochure. 

Traditional face to face personal advice and guidance throughout the process.

Happy to recommend to anyone.

Mr and Mrs Kibler

 

You handled the marketing and sale of my property extremely professionally, and were courteous at all times.  We appreciated very much that you kept us fully informed of progress and assisted with liaison between all parties.

Well done, and thank you.

 

Mrs Lewis

Very good service, no complaints!

Mr A and Mrs L Fisher

Your knowledge of riverside property sales was invaluable, and helped to bring about a smooth sale.

Mr D Stafford

Service is second to none, and you are well on top of everything.

Once again, thank you for the excellent service.

Mr G and Mrs L Hudson

We always found the team helpful and efficient, from first contact to completion.  Robert’s rental advice was (in hindsight) spot on.  Joy’s efficient good advice was always helpful too, especially on all the details of chalet regulations.

We would go back to Waterside if ever we wanted a riverside property: you know what you’re doing and this is much appreciated.  We also appreciated the team’s lack of surprise at our behaviour and this was handled professionally too. 

Thanks Philip, we see your team as fast in response, calm, unflappable and professional.

PL and DC

Courteous at all times.  Kept us informed of prospective buyers.

Staff very pleasant, welcoming and professional.

I would have no hesitation in recommending Waterside.

Mr Wooll

We were very impressed by the professional and attentive attitude of all staff at Waterside. 

Staff members were always available to show us properties when it was convenient for us to travel to Norfolk and were very knowledgeable and able to answer the copious questions we posed throughout our purchase process. 

We would highly recommend Waterside Estate Agents and use them again, should the occasion arise.

Dr and Dr Williams

We feel that the service provided by yourselves was very good, keeping us informed, where possible, even though we were buyers (not vendors).  We would recommend your company. 

All in all very helpful!

Mr K and Mrs C Hayes

No criticism at all.  We have been very happy with your service, even in the face of adversity; namely a very laid back seller (to the point of falling over), and very slow solicitor.

Mr D and Mrs K North

I have bought and sold many properties in my time, but I have never before received such a superb service from an agent.  Waterside worked hard to sell the property and kept me well informed at every stage. 

I would recommend their services to anyone wishing to sell a waterside property.

Mr F Dobson

 

So glad we used Waterside Estate Agents for the sale of our bungalow, we couldn’t have had any better help, kindness and friendly telephone calls, keeping us informed all the way through a trying three years of the bungalow being on the market.  Often we lost hope of ever selling, but not Philip; he was always upbeat that the right person would come along, and he was right! 

Thank you all at Waterside – we would have no hesitation in recommending you to anyone in the future.

 

Mrs G Dockrill

A big THANK YOU for your professional help in the sale of my holiday home, making it nice and easy for me, and keeping in touch with progress of the sale.

Excellent service!

Mrs V Brown

We found your service to be both friendly, courteous and efficient, from the earliest days of tentative enquiries, during negotiations and agreeing completion.  All members of our team were happy to provide updates and take messages as required.  Your own frequent telephone calls to advise on progress were greatly appreciated. 

On completion day the welcome in your office provided by Joy and Robert was warm and reassuring.  We would not hesitate to recommend your services to others.  Thank you.

The Howard Family

Very helpful, Philip handled the difficult bits very well, keeping everyone happy.

We would definitely use Waterside again.

Mr N and Mrs A Highton

100% performance levels as usual, always very helpful during this period.  Philip, Joy – continue to be helpful as ever after sale. 

Thank you.

Mr M and Mrs S Armitage

We have been very satisfied with your service.  From the outset you have behaved professionally, maintaining a helpful but impartial demeanour.  You have responded quickly and concisely to all our requests, be that visiting the property or asking for information.  You seem to have effectively facilitated between the two solicitors as well as between ourselves and the vendors.

Mr and Mrs Sampson

We appreciated the efficient, friendly service and were kept informed of all developments regarding the purchase of our property.

We would not hesitate to use your company again.

Mr R and Mrs C Pawley

We are experienced property buyers both in the UK and abroad. Waterside are by far the best agents that we have had.  Their local knowledge is second to none.  Nothing was too much trouble, and they kept us informed of progress on a regular basis.  We now understand that buying a Broads property may not be straight forward, many having access and boundary issues; for this reason it is essential to have an agent with good local knowledge.

Philip, Joy and Robert guided us through the whole process, advised, and when necessary chased solicitors. We can thoroughly recommend them.

Thank you Philip, Joy and Robert for making our dream come true.

Mr and Mrs O'Neill

Throughout the sale of our riverside property I found the staff at Waterside to be professional, efficient, hardworking and enthusiastic.  They know their market and represent buyer and seller with equal care.

I cannot recommend them highly enough.

Thank you!

Ms H Mitchell and Mr C Evans

The service was good - Philip kept us informed of progress.

Ms C Davidson

This agency has always been responsive, professional and helpful to us as buyers.  The service offered is in line with other agencies

Mr G and Mrs A Swietlik

We're very happy with the service from Waterside. Dependable, authoritative, understated - we found you excellent to work with. Thank you.

Ms H Mitchell and Mr C Evans

A very friendly and professional set up, from first viewing to completion.

We would certainly recommend to others.

Mr K and Mrs J Bloyce

In the ‘bigger picture’ this was not an expensive transaction.  However, from the outset it was evident I would be treated with the same consideration, friendliness and care which one would necessarily expect should the financial parameters be that much higher. 

It was as seamless as it was painless.  Thank you, Philip and Joy.

Mr G Waddington

Very pleased with the service you have provided. 

I was impressed with the weekly updates you gave regarding the current position of the sale.  I found this very reassuring, and if the property had been a home, how important this would have been to the seller.

Mr T Collin

 

Attentive and professional service with good communication throughout.

Many thanks to Philip and also to Joy for your advice and support.

 

Mr and Mrs P Simmons

Thank you for all your help. 

Very friendly and efficient service, both Joy and Philip have been great to work with. 

Communication has been excellent with regular updates on transaction progress and all questions have been answered on the same day or next day.

Mr S and Mrs C Stammers

Thanks for a great job very professional.  Nice to be informed all the way through from the start.  I was happy to give you the job to sell 'Westerley'.

I have used 3 or 4 estate agents in the past, none have been as helpful as Waterside.

Mr R Smith

Well, what can I say?  You were a pleasure to work with, nothing was too much trouble. 

You were very professional and I would recommend you.  It is a pity more Estate Agents are not like you!

Many thanks.

Mr T and Mrs R Carter

Would highly recommend your company, found you all extremely efficient and accommodating.  You had to bear with us during an extremely difficult period. 

As a family things took time, but we got there in the end!

Thank you

Mrs Emanuel

 

A big thank you for your help and efficiency in our purchase, through a difficult and stressful period.

We look forward to time in our lovely second home.

 

Mr and Mrs Aldred

My wife and I found that the attention by Philip and Robert during the process of purchase of our property was second to none, and we would be happy to recommend Waterside Estate Agents to anybody.

 

Mr M and Mrs S Wright

From beginning to end I view the service I have received from Waterside as being first rate.  The property details were put online extremely quickly and throughout the sale process I was regularly phoned and kept up to date with events – indeed, because I heard nothing from the solicitor dealing with the sale, I relied on Waterside to let me know what was happening! 

I would have no hesitation in recommending Waterside Estate Agents to others.  Very many thanks.

Mr J Sutton

Thank you for your assistance in selling the above property speedily and successfully.

We were very pleased with your overall presentation of the property, which we felt was very professional and we are sure assisted the sale.

We appreciated the positive and professional attitude of Philip and all the staff we dealt with throughout the transition of the sale, along with the regular progress updates.

We would be pleased to use your company again, should the need arise, and also recommend your services.

Thank you again.

Mr P and Mrs J Munday

I really could not have asked for a more professional and competent service.  Absolutely outstanding!

Mr Frostick

We would like to express our thanks to all at Waterside Estate Agents for the prompt and efficient way the sale of our property at Ludham Bridge was dealt with. We believe the advice we received was sound, the communication we received was excellent throughout the sale process, and we appreciate all the attention given to this transaction. 

This is the second commercial property that Waterside have acted on for us, and we would have no hesitation in recommending them to others.  Thank you!

Mr R and Mr J Paul

Philip Wright, very ably assisted by Joy, gave sound marketing advice with three viewings and a cash purchaser in two weeks. 

A very difficult sale followed because of land registry issues, which were diligently followed by Philip who kept us informed even though we were in France for 2 weeks.  He kept our purchaser happy even though we missed the completion date by 3-4 weeks, no mean feat, resulting in a cash sale.

His specialist knowledge of the waterside property market is unsurpassable, and we cannot thank both Philip and Joy enough for their professional approach and attention to detail.  We have sold six properties over the last years, and Waterside Estate Agents have been the best by far. 

Thank you both.

Mr M and Mrs P Egan

Extremely professional, kept me informed at all times.

Mr M Kirby

 

Selling our property had been a stressful and painful experience to say the least – that is until we appointed Waterside Estate Agents.

Philip Wright removed all the anguish and arranged to carry out all the viewings; giving us a quick report soon after.

We were particularly impressed that, beside his impeccable manner, he continued to monitor potential sales well after office closing times responding as appropriate.  In fact his care and service was second to none, leaving some of the national agents behind.

We would not hesitate to recommend Waterside Estate Agents to anyone contemplating selling their property.

 

Mr D and Mrs C Porrett

Your knowledge of riverside property sales was invaluable, and helped to bring about a smooth sale.

Mr D Stafford

Excellent service throughout.  Communication very good, kept us in the loop at all times, very helpful, would definitely recommend and will use ourselves should we have property to sell in the future.

Mr S and Mrs J Roebuck

Waterside have offered a first class service as always.  Usually when I sell a property I have to constantly chase the estate agent for update.  However, with weekly updates from Philip, this has not been necessary, and I have been kept fully informed throughout.

Mr P and Mrs N Cullumbine

I would like to place on record my opinion that Philip Wright is the most professional and helpful Estate Agent that I have ever had the pleasure of dealing with. I am not an easy purchaser - I am very demanding of detailed information when purchasing, and I carry out much research myself, but Philip never seems to mind my detailed questions and requests for information. I have attempted to purchase three properties - the first two failed because my own home sale fell through. I was very pleased to complete the purchase of this property.

Philip worked very hard to find information for me on this deal - beyond what I would normally have expected from an Estate Agent. If all Estate Agents operated in the same way that Philip does - the Estate Agency business would have a wonderful reputation.

The back up from Joy in the office was just the "cream on the cake"; a brilliant team.

My wife and I are very grateful for their help and the service they gave cannot be improved!!!

Mr N and Mrs A Baker-Querelle

Great communication and very professional service on all three prompt sales!

Mr and Mrs Croft

Many thanks for your patience and assistance, you're fine!

Mrs C Burchatt